Phlebotomist in Harlingen, TX at Harlingen Medical Center

Date Posted: 8/27/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    5501 U.S. 77
    Harlingen, TX
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    8/27/2019

Job Description



Overview

JOB SUMMARY:

 

CPT I must meet the regulatory requirements of CLIA 88’ to work in the clinical laboratory.  The Phlebotomy Technician I primarily performs skin puncture or venipuncture on patients of all ages for the purpose of obtaining a blood specimen for analysis in the clinical laboratory and is under the supervision of licensed person(s).  The CPT-1; 1) performs computer data entry, filing, telephone communication and other clerical duties, 2) possesses adequate knowledge of the terminology of tests ordered in the laboratory, 3) demonstrates good communication skills and telephone etiquette in greeting patients and other visitors in a polite and friendly manner,  4) demonstrates proper phlebotomy technique and the use of equipment in collecting specimens from newborns to geriatric patients, 5) processes microbiology, immunology, hematology, coagulation, urinalysis, chemistry and blood bank specimens, 6) processes specimens for referral to reference laboratories, 7) stocks and orders routine supplies, 8) maintains the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work areas, 9) processes or load specimens on automated laboratory instrumentation in accordance with established policy and procedures, 10) other tasks or responsibilities may be assigned by the department manager/director.

Responsibilities

  • KNOWLEDGE OF WORK

  • #

     

    RATING

    1

    Ensures patients are not drawn without a written order from a physician or authorized person.

     

    2

    Possess knowledge of the regulatory requirements involved in the performance of phlebotomy.

     

    3

    Possesses knowledge of tube management in relation to the test(s) requested and the proper order in which anticoagulant specimen tubes are drawn., and all aspects of specimen collection.

     

    4

    Knowledgeable in the practice of Standard Precautions, in minimizing hospital borne infections, and patient isolation policies and procedures.

     

    5

    Possesses a fundamental knowledge of the National Patient Safety Goals and its application to the job responsibilities.

     

    6

    Thoroughly understands the departments phlebotomy policies and procedures

     

    7

    Knowledgeable in the performance of using sterile technique in obtaining blood cultures.

     

    8

    Knowledgeable of department performance improvement initiatives and works toward improvement.

     

    9

    Knowledgeable in the requirements for packaging and shipment of infectious agents

     

    10

    Maintains current CPT-1 certification and submits copies of continuing education completed to the Laboratory Director/Manager.

     

     

  • DUTIES AND REPONSIBILITIES

  • #

     

    RATING

    1

    Performs venipuncture and skin puncture on patients of all ages from newborn to geriatric in a safe, accurate, and timely manner.

     

    2

    Collects and processes biological specimens for laboratory analysis according to accepted procedure and observing proper precautions with potentially hazardous substances. 

     

    3

    Reviews and documents orders for appropriateness.  Includes review and verification of duplicate orders.

     

    4

    Ensures positive patient identification, minimum two required patient identifiers, prior to performing patient draw.  No misidentifications are permitted.

     

    5

    Properly labels blood specimens drawn with Initials (CPT-1 identifier), date, and time collected on each specimen tube.

     

    6

    Completes blood draws in a timely manner, routine - within 6 minutes, difficult cases - within 15 minutes, routine capillary punctures - within 10 minutes.

     

    7

    Processes specimens immediately upon arrival in the laboratory and distributes to the departments.

     

    8

    Recognizes problems with specimens, attempts to correct problem and notifies appropriate personnel and supervisor.  Documents process.

     

    9

    Reviews tracking monitor on a regular basis and resolves pending draws

     

    10

    Completes any draws generated 15-minutes prior to shift change.

     

    11

    Greets outpatients and processes them promptly (within 10 minutes of patient’s arrival).

     

    12

    Accurately enters specimen information into computer.  Medical record number, name, date and time must be verified with requisition with less than 2 date errors per year.  No medical record number or name errors.

     

    13

    Demonstrates the proper use of phlebotomy equipment and safety devices

     

    14

    Keeps the phlebotomy room and office area well organized and neat at all times.  Keeps paperwork and reports out of access to visitors and patients.

     

    15

    Maintains inventory of all trays and outpatient phlebotomy area.  Each should be fully stocked prior to next shift.  Keep all trays and draw area clean after use.

     

    16

    Processes send-outs timely and accurately based on specimen and reference lab requirements.  All send-out specimens collected up to 30 minutes prior to end of shift must be processed.

     

    17

    Reviews pending reference lab reports for timely reporting.

     

    18

    Performs microbiology culture set-up and processes specimens for referral to reference lab.

     

    19

    Actively participates in the training and orientation of new employees and other employees learning new duties.

     

    20

    Performs other duties as assigned, by the Lead CPT-1, MLT, CLS, Lab Manager, Lab Director.

     

     

  • INITIATIVE AND JUDGEMENT

  •  

    #

     

    RATING

    1

    Independently recognizes and performs duties which need to be done without being directly assigned.  Establishes priorities; organizes work and time to meet them.

     

    2

    Recognizes and responds to priorities, accepts changes and new ideas.  Have insight into problems and the ability to develop workable alternatives.

     

    3

    Accepts constructive criticism in a positive manner.

     

    4

    Adheres to attendance and punctuality requirements per hospital policy.  Provides proper notification for absences and tardiness.  Takes corrective action to prevent recurring absences or tardiness.

     

    5

    Uses time effectively and constructively.  Does not abuse supplies, equipment, and service.

     

    6

    Observes all hospital and departmental policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, parking, breaks and other related policies).

     

     

    SECTION II:  SERVICE EXCELLENCE

     

    1.

    Patient-Centered: Respectful of and responds to patients preferences, values and needs

    RATING

     

    a)    Understand, respects and displays sensitivity to culture, age and persons with disabilities.

     

     

    b)    Compassionate and empathetic in any interaction with patient, family or peers.

     

     

    c)    Communicate with patients, family, loved ones and peers in a positive way and in a way they understand.

     

     

    d)    For direct patient care faculty only

     

     

                           i.        Encourage empowered patients by involving all in their care.

     

     

                          ii.        Provide both clinical and emotional care through a patient’s stay. Explaining all things to patients and families in a way they can understand.

     

    2.

    Accountability & Customer Focused

     

     

    a)    Participates actively and positively affects the outcomes of customer service activities

     

     

    b)    Involves family and friends. Ensuring family and loved ones are notified and involved.

     

     

    c)    Take pride in the place of work and in one’s job every day. Ownership in one’s hospital.

     

    3.

    Teamwork & Communication

     

     

    a)    Committed to the "internal customer."

     

     

                          i.        Positive, proactive, collaborative, helpful and caring to coworkers and colleagues.

     

     

                         ii.        Developing peer relationships that enable the work group to accomplish the daily workload within the allotted time frame and achieve departmental goals.

     

     

    b)    Utilize respectful language, tone, body language and communication with patient, family, loved ones and peers. Communicate in a way they understand on the phone, in person, and all forms of interaction.

     

     

    c)    Timely and meets deadlines both internally and externally

     

     

                           i.         Notification to Department manager/Director of potential problem or concerns. When faced with a problem or concern, is proactive by presenting suggested solutions at the time that the Department manager/Director is made aware of the problem or concern.

     

     

                          ii.        Effective and timely processing of customers requests according to hospital and departmental policies.

     

     

    d)    Supports Patient Rights.

     

     

    e)    Using written communication that is legible, timely and at a level based on the position specific requirements.

     

     

    f)     Listening attentively to ensure effective two-way communication.

     

     

    g)    Expressing and accepting feedback in a professional manner.

     

    4.

    Privacy & Safety

     

     

    a)    Observes dress code policy and wears hospital identification as required by our policies and procedures.

     

     

    b)    Follow and abide by all privacy (HIPAA) regulations regarding patient information.

     

    5.

    Attitude & Respect

     

     

    a)    Being sensitive to customer’s emotions, thoughts and feelings by being culturally aware of their preferences and cultural norms.

     

     

    b)    Leading by example by emphasizing and highlighting the positive details of a situation or behaviors of others. 

     

     

    c)    Interacts with coworkers, other hospital staff, physicians, and the public in a courteous, professional and efficient manner.

     

     

    d)   Establishes good rapport and working relationships with coworkers, other hospital staff, physicians and the public. Creating this rapport by exhibiting dependable, empathetic, trustworthy and compassionate behavior.

     

     

    e)    Displays behavior that exhibits a commitment to providing the best quality care both clinical and emotionally to patients, family and peers.

     

    SECTION III:  CONTINUOUS QUALITY IMPROVEMENT

     

  • CORPORATE INTEGRITY

  •  

    RATING

    1

    Understands and abides by all departmental policies and procedures as well as the Codes of Ethics, HIPAA requirements and patient rights.

     

     

    2

    Complies with federal, state, local laws that govern business practices. Complies with all deemed agencies requirements and standards that apply to the position. 

     

     

    3

    Is knowledgeable and adheres to agencies standards specific to the position.

     

    4

    Participates actively in ensuring that all state and federal rules and regulations are followed as they apply to this position. 

     

     

    5

    Conducts business in an ethical and trustworthy manner at all times when dealing with patients, visitors, physicians, and fellow employees.

     

     

     

  • EDUCATION AND ENVIRONMENT OF CARE

  •  

    RATING

    1

    Attends scheduled in-service and mandatory in-service.  Communicates ideas to supervisor for a safer layout of equipment, tools, and/or processes.

     

     

    2

    Follows standard precautions and transmission based precautions as shown by consistent use of appropriate personal protective equipment.

     

     

    3

    Adheres to procedures for the disposal of waste \u2013 household waste and biohazard waste as well as the proper disposal of sharps.

     

     

    4

    Uses proper body mechanics at all times.  Seeks assistance when necessary to move heavy objects or to transport/transfer a heavy patient.

     

     

    5

    Is knowledgeable in the hospital safety program and takes necessary steps to maintain a safe environment.  Adheres to safe work practices in order to prevent injuries and illnesses.

     

     

    6

    Is familiar with emergency codes and emergency preparedness procedures and understands his/her role in response to each of the emergency codes.

     

     

     

    7

    Maintains the department in a neat, clean, and orderly manner, especially in own work area.

     

    8

    Eliminates or assists in eliminating any seen or known hazards in the workplace.  Reports any unsafe conditions to his or her immediate supervisor.

     

     

    9

    Demonstrates good safety habits and judgment by maintaining a safe environment at all times.

     

    10

    Complies with all hospital safety and injury prevention policies and regulations (seven Environment of Care plans and hospital safety policies and procedures).

     

     

     

  • PERFORMANCE IMPROVEMENT

  •  

    RATING

    1

    Understands the Continuous Quality Improvement Process and applies it in performing everyday tasks/duties.   Active participant in Continuous Quality Improvement program by assisting in finding new and better ways of performing duties and responsibilities.

     

     

     

    2

    Understands performance improvement concepts and demonstrates understanding by:

    a)    Defining performance improvement, and verbalizing at least one major goal of the performance improvement program within the hospital setting.

    b)    Ability to describe a quality improvement problem solving process (e.g., PDCA) and how its use assists in reaching improving patient outcomes and/or organizational quality improvement goals.

    c)    Able to verbalize at least one departmental or hospital wide improvement initiative that has occurred within the last 12 months.

     

     

     

     

     

     

     

     

    3

    Cooperates with others in the improvement of services offered at our institution. Continually makes recommendations that assist in the improvement of services.

     

     

    4

    Continually strives for self-improvement in areas of responsibility by attending continuing education classes. 

     

     

     

     

    Qualifications

  • Current and valid state certification as a CPT-1 optional.

  • Current BLS (AHA) certificate upon hire and maintain current optional.

  • Minimum 1 year clinical laboratory experience preferred, but new graduate acceptable

  •  

     

    We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics.  If you need special accommodation for the application process, please contact Human Resources.  EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

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