Patient Experience Coordinator in Woonsocket, RI at Landmark Medical Center

Date Posted: 8/30/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    115 Cass Avenue
    Woonsocket, RI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/30/2020

Job Description

Responsibilities This position is responsible for the deployment of a comprehensive patient experience improvement plan across the continuum of care for ___ Prime Hospital. This position serves as the content and systems expert for the community hospital they serve to accelerate improvement across all patient experience metrics.

Education and Work Experience
1. Bachelor’s Degree in healthcare related field preferred.
2. State RN licensure or Certification in a healthcare field preferred.
3. Experience developing and or deploying statistical tools to measure and improve process and outcomes goals required.
4. Demonstrated experience implementing cultural change across a complex professional environment required
5. Certification and experience applying six sigma, lean or Value Stream Improvement methodology preferred.
6. Measurable outcomes generated through programs deployed around service recovery, patient family advisory councils, or enhancing cultural competency preferred.

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf