Patient Exp Coord - Administration - DMC in Dallas, TX at Dallas Medical Center

Date Posted: 9/12/2020

Job Snapshot

  • Employee Type:
  • Location:
    7 Medical Parkway
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Responsibilities The Patient Experience Coordinator is responsible for maintaining processes and systems to drive excellence in delivery of quality, patient-centered care and overall patient/customer satisfaction. In this role, the employee engages with patient, visitors, staff, physicians and leadership to coach, mentor, consult and educate on customer service recommendations and best practices. Through this they support leadership to ensure hospital-wide engagement and adherence to all expectations to achieve increased outcomes on patient-centered care throughout the hospital. This position is to coordinate and support the strategic initiatives related to patient satisfaction/customer service under the direct supervision of the Manager or Director of Performance Improvement.

Education and Work Experience

  1. High School education or its equivalent required; college degree desired.
  2. Previous experience in health care services preferred.
  3. Excellent computer skills are required including proficiency in MS Office applications
  4. Detail oriented organizational skills.
  5. Good communication skills both verbal and written.
  6. Excellent interpersonal relationship skills with exceptional professional work ethics

We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics.  If you need special accommodation for the application process, please contact Human Resources.  EEO is the Law: