Mgr - Outsourcing & Strategic Init - PHMI Strategic INI-DAL in Plano, TX at Prime Healthcare

Date Posted: 10/8/2020

Job Snapshot

Job Description

Overview •*Must have experience in Medicaid Eligibility & Charity Care Experience**

The Manager Outsourcing and Strategic Initiatives will be responsible for providing day-to-day leadership, planning, organizing and executing department activities and delivery of strategic initiatives while maintaining continuous quality improvement. The ownership of the vendor service portfolio(s) includes delivering the business objectives (Key performance indicators), the successful transitions, service delivery and cost effectiveness (includes invoice reconciliation for the portfolio). It also includes the issue resolution, managing vendor relationship (portfolio based), stakeholder management and effective communication. In case of accountability of strategic initiatives – deliver successfully on timelines and business objectives, after identifying the best in class benchmarks and associated services and technology information / vendors / trends. The Manager maintains operations within budgetary parameters and will be accountable for the financial business cases as needed.  Effectively interacts with all stakeholders, hospital leadership and other team members, while maintaining standard of professional business service. The effective management of staff and delivery of appropriate productivity and quality parameters is integral as well if the manager has direct reports. (could be up to 8). The Manager is accountable to the Director and/or VP of Outsourcing and Strategic Initiatives for the day-to-day management of personnel, including staffing, timekeeping, employee evaluations, counseling, interviewing and selection of staff within established guidelines. 



Responsibilities Manages the employment process of all direct employees including, but not limited to, hiring, disciplining and training.
Performs all department functions, as necessary.
Assists staff in resolving department problems.
Completes all employee evaluations timely.
Monitors employee attendance; insures employees attend Mandatory Education and other programs or training as required by the hospital.
Provides cooperative and timely requests to other departments.
Conducts monthly department meetings
Assures department staff is scheduled according to department policies.
Plans new programs/procedures that enhance financial services.
Develops department(s) goals with input form staff
Assures complete, accurate payroll are submitted at designated times.
Demonstrates 24 hour accountability for department needs.
Prepares annual capital and operation budgets using approved procedures and formats.
Analyzes monthly reports and identifies interventions as appropriate.
Identifies problems and counsels staff in a timely and equitable manner.
Documents all counseling/disciplinary activities according to Human Resources policies and procedures.
Reviews role expectations for prospective employees during the interview process using job description, department standards and policies
Consistently evaluates, educates, motivates and assists the Business Office staff as need to achieve the following hospital goals:
a. Monthly collections of 100% of the average net revenue for the prior three months.
b. Maintains Outstanding A/R days of 52 days
c. Maintains Bad Debt Expense at less than 2% of the average net revenue.
d. Unbilled days outstanding are to consistently stay below 5% of total net revenue.
e. Billing errors are to consistently remain below 5% of total net.
Demonstrates a consistent level of productivity by regularly monitoring the following Business Office practices:
a. Patient account bills are consistently billed within 24 hours of the receipt of a complete and correct printed bill
b. Collection tickler files are consistently up to date within four days to ensure timely follow up.
Additional duties as assigned or required.



Education and Work Experience

  1. Ability to work independently with little supervision and seek guidance as needed to clarify assignments or request for information
  2. Excellent communication, customer service and time-management skills
  3. Proficient with various desktop applications such as Microsoft Excel, Word, PowerPoint and/or Access. Proficiency with IT hospital revenue cycle tools like Relay, EPIC, Meditech preferred.
  4. Must be a team player - Always willing to help in whatever way possible and go the extra mile to get the job done.
  5. Intuitive and skilled at problem solving in anticipation of business needs
  6. Able to create policies and procedures, standard operating processes, job aids, training documents as needed for the portfolio of outsourcing and strategic initiatives
  7. Have the ability to make logical correlations between data points to determine if analysis is accurate
  8. Detail oriented, meticulous and accurate in completing tasks on time.
  9. Subject matter expert in the specific business portfolio – be it vendor portfolio or strategic initiative
  10. Bachelor’s Degree in Business, Accounting or Finance preferred
  11. Five to eight years relevant business experience preferred
We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: