IT Help Desk Operator in Ontario, CA at PRIME HEALTHCARE SERVICES ONTARIO

Date Posted: 4/11/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3300 East Guasti Road
    Ontario, CA
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    4/11/2018

Job Description

Provides telephone support for helpdesk and all associated processes. Provides tier one telephone support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Routes call and notifies technicians of any critical situation requiring immediate attention. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Orders, receives and inventories all computer items purchased. Advises the Director/Manager of any issues that may affect the Information Services department.