IT Help Desk Operator in Ontario, CA at PRIME HEALTHCARE SERVICES HQ

Date Posted: 2/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    Ontario, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Provide support to staff on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Complete application project-based work.

1. Answer staff questions via phone on company supported applications.
2. Troubleshoot computer problems, also understand basic networking terminology.
3. Determine source of computer problems (hardware, software, user access, etc.).
4. Advise staff on appropriate action.
5. Serve as liaison between staff and the technology department to resolve issues.
6. Work one-on-one with staff on application projects.
7. Provide recommendations on company application purchases.
8. Document resolutions for future reference.
9. Other duties as assigned.

1. Provide on-the-job training to new department staff members.

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources: