Help Desk Operator in Ontario, CA at Prime Healthcare

Date Posted: 8/30/2019

Job Snapshot

Job Description



Overview

Provides telephone support for helpdesk and all associated processes. Provides tier one telephone support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Routes call and notifies technicians of any critical situation requiring immediate attention. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Orders, receives and inventories all computer items purchased. Advises the Director/Manager of any issues that may affect the Information Services department.

 

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Responsibilities


  • Manages, administers and supports all helpdesk functions.

  • Receives and answers users problems and logs problems in professional and courteous manner

  • Creates and places work orders as per department requirement

  • Keeps track of purchase orders, invoices and bills.

  • Creates department recall list and on call schedule.

  • Helps in creating department policies and procedures.

  • Creates domain accounts for users.

  • Contributes to / maintains solution database for problem resolution

  • Performs other duties as assigned or required.



Qualifications

Required qualifications:


  • Work experience in help desk activities using a help desk software application

  • Knowledge of E-Mail system fundamentals.

  • Understanding of network concepts (TCP/IP, MS/NT)

  • Familiar with internet and WEB browser concepts

  • High School Diploma required for all new hires starting 4/1/14


Preferred qualifications:


  • A+ certification preferred.

  • 0-2 years related work experience and customer service experience preferred.

  • Knowledge of Outlook, MS Office and Active Directory preferred


We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics.  If you need special accommodation for the application process, please contact Human Resources.  EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf