Enterprise System Engineer in Ontario, CA at Prime Healthcare

Date Posted: 8/6/2019

Job Snapshot

Job Description



Overview

Responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions.  Relies on extensive experience and judgment to plan and accomplish goals and a variety of tasks. A wide degree of creativity and latitude is expected. Must have strong Technical, Communication, Collaboration, and Time Management skills.

 

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Responsibilities

  • Works collaboratively with other engineers and engineer leads on best practices including guidance and collaboration from enterprise architects, security architects, application architects, and network architects.

  • Monitor the company's servers to ensure that they are functioning properly, and provide continual maintenance as required to improve security posture and continual integrity of data.

  • Assist in the preparation and execution of core ITIL processes: Incident management, Request Management, Change Management, Problem Management.

  • Hands-on technical support and or response to maintaining the environment including activities such as design, maintenance & troubleshooting.

  • Troubleshoot technology issues, using various internal and external resources. Also, generate innovative approaches and solutions to recurring tasks or problems.

  • Document technical problems, resolutions, and processes for assigned tasks and projects and participate in post mortem process for problems as appropriate.

  • Act in ways that demonstrate personal integrity and serves as a positive example to others.  The manner in which the employee can exemplify his/her professionalism in the working environment is by following through on commitments and accepting accountability of mistakes.  This can include punctuality, attendance, conduct, responsiveness and respect toward others.

  • Day to Day Deployment, installation, configuration, administration, troubleshooting and maintenance of technology solutions.

  • Continually work within a variety of virtual teams including members of multiple teams to proactively address support issues.

  • Relies on extensive experience and judgment to plan and accomplish goals and a variety of tasks.

  • Follow up on outstanding issues with project team, strategic business partners (including software vendors), and management.

  • Work independently on tasks with minimal guidance where assigned and exhibit strong organizational, analytical, multi-tasking, and prioritization skills.

  • Evaluate and recommend process and technology improvements while ensuring department change and planning processes are followed.

  • Provides timely escalations to customer issues including responding to customers which meets or exceeds department service level agreements.

  • Submits daily time accounting through ticketing and or project management action items including timely, consistent responsiveness on incidents / changes.

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    Qualifications


    • Must have experience with Cisco UCS; 3+ years

    • Must have experience with VMware View; 3+ years

    • Strong analytical and problem solving skills coupled with verbal and written communication skills.

    • Strong interpersonal skills including written, verbal and problem solving abilities while working collaboratively with clients, peers, and cross functional teams.

    • Monitor the company's servers to ensure that they are functioning properly, and provide continual maintenance as required to improve security posture and continual integrity of data.

    • In-depth experience with console and systems management tooling not limited to SCCM,WSUS, SCOM, Solarwinds, Nagios, Puppet, vCenter,vROps, ESXi, SQL Management Studio, MMC, Citrix Studio/AppCenter, Azure, AWS, etc.

    • Experience in Virtualization technologies including VMware, Hyper-V, OVM.

    • Experience in backup software technologies and methodologies not limited to Commvault, Veeam, Veritas Backup Exec, DPM, Tape, Cloud, Agent Jobs, Scripts, etc.

    • Experience in setup, configuration, and troubleshooting of high-performance, high-availability technologies not limited to overall infrastructure, servers, appliances, workstations, virtual or physical.

    • In-depth knowledge and experience of Microsoft operating systems, Linux, Unix, etc.

    • Assist in the preparation and execution of core ITIL processes: Incident management, Request Management, Change Management, Problem Management, etc.

    • Troubleshoot wide variety of technology issues, using various internal and external resources. Also, generate innovative approaches and solutions to recurring tasks or problems.

    • Daily time tracking in various systems including ticket, change, incident, problem tracking, documentation, and root cause analysis.

    • Demonstrable customer focus attitude.


     

    We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.  EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf