Customer Service Manager in Ontario, CA at PRIME HEALTHCARE SERVICES ONTARIO

Date Posted: 11/8/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3300 East Guasti Road
    Ontario, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/8/2018

Job Description

Responsible for running the EPO call center, day to day operations, daily intake of members, providers, and others. Supervise coaching, training and evaluating staff as they provide support for customers. Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Required qualifications: 1. High School Graduate or GED. 2. Two (2) years Customer Service manager experience in a fast-paced office setting 3. Experience handling a high call volume in a professional and courteous manner 4. Working knowledge of self funded medical plans and/or Managed Care plans 5. Demonstrated experience in Microsoft Office Windows 6. Supervise staff, schedule work hours, run production reports to monitor unit activities and quality Preferred qualifications: Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence