Nurse Navigator Coordinator in Harlingen, TX at Harlingen Medical Center

Date Posted: 7/19/2020

Job Snapshot

Job Description


The Nurse Navigator Coordinator is responsible for maintaining the day-to-day operations of the Breast Program including referral development, marketing and patient guidance. The Nurse Navigator Coordinator primary function is to guide the Breast Health patients through the healthcare system with access issues, developing relationships with the service providers, and tracking interventions and outcomes.  The Nurse Navigator Coordinator is responsible for the administrative coordination of all clinical and support services for the program.  As a member of the interdisciplinary care team, the Nurse Navigator Coordinator works collaboratively with other members to assure safe and accurate delivery of care.  In addition, the Nurse Navigator Coordinator serves as a resource for technical services in a cross-functional mode to comprehensively serve patient needs.


The Nurse Navigator Coordinator assumes responsibility for the coordination of performance improvement activities for Bariatric services in collaboration with the hospital quality and performance improvement department.  The Nurse Navigator Coordinator will make decisions regarding activities in the area of responsibility based on Center of Excellence criteria in collaboration with the Program Medical Director, and Hospital Administration.  


The Nurse Navigator Coordinator works closely with the Program Medical Director, program staff, physicians, patients, patient’s families, and the community to develop and manage strong relationships and business development activities of the division, including physician and community relations programs.  Responsible for achieving goals and providing regular progress reports to Director, and Executive leadership as needed.

1.Working knowledge of hospital/program practices, standards, and clinical operation requirements.  Makes rounds and maintains close communication with hospitals personnel and external groups and agencies as required.
2.Working knowledge of state and federal regulatory and various accreditation requirements related to program.

3.Develops strategy for assigned programs and plans for services growth and change; maintains appropriate data bases of community demographic data and service utilization statistics to be used in planning, program development and decision making.
4.Demonstrates knowledge of customer service and physician relationships.  Maintains respected representation of the hospital at all times.
5.Exemplifies time management skills. Demonstrates the ability to recognize and prioritize work so tasks are completed in an organized and timely manner.
6.Strong communication and interpersonal skills.

1.Plan, coordinate and implement the overall Breast program.  Plan and manage the care of the Breast Health patient, and family, as applicable.  Serve in accordance with the nursing process to continue follow-up and as a resource.

2.Serve as liaison with the internal and external resources, assessing human, financial and material resources of patients, coordinating information flow among medical, ancillary, nursing, financial and insurance company staff; represent the Breast Health program through involvement in hospital and community activities; and participate in the development and maintenance of the Breast Health statistical database.

3.Serve as liaison between hospital, medical staff, clinical departments, Breast Health  physician offices and patients.
4.Collaborates with interdisciplinary team members in the development, evaluation, and revision of the plan of care as appropriate to meet the patient’s needs and goals.

5.Documents findings and communicates all pertinent information to interdisciplinary team members as appropriate.
6.Develop hospital relationships with primary and specialty practice physicians with the goal of increasing referral and redirection opportunities for both inpatient and outpatient services for the hospital.
7.Effectively serve as liaison between hospital, medical staff, clinical departments, Breast Health physician offices and patients.
8.Frequently recruits Breast Health patients through existing business relationships with clinics and physicians to drive volume of program. 
9.Monitor care satisfaction and share information with leadership and other departments to identify opportunities to improve products, resolve or prevent the recurrence of problems, and increase overall care satisfaction.
10.Provides Consultation Planning services to patients- assisting patients in making a list of questions for medical consultations.
11.Maintains an up-to-date listing of all area clinics and Family Medicine/Internal Medicine offices for patient recruitment.
12.Offer educational sessions to inform practitioners of Nurse Navigator Coordinator role, services provided, and encourage referrals. 
13.Effectively encourages potential patients to complete pre-registration/insurance verification paperwork after Information Seminars/Support Groups, knowledgeably assists with this process, and processes insurance eligibility.

14.Develops strategy for assigned programs and plans for services growth and change; maintains appropriate data bases of community demographic data and service utilization statistics to be used in planning, program development and decision making.
15.Makes rounds and maintains close communication with hospitals personnel and external groups and agencies as required.
16.Create, implement, and evaluate a peer-to-peer support network for newly diagnosed patients to link them to individuals who have similar diagnoses, barriers and emotional needs. 
17.Represents the hospital in a professional manner at community events as required.
18.Performs other duties as assigned or required.


1.Independently recognizes and performs duties which need to be done without being directly assigned.  Establishes priorities; organizes work and time to meet them.

2.Recognizes and responds to priorities, accepts changes and new ideas.  Has insight into problems and the ability to develop workable alternatives.

3.Accepts constructive criticism in a new manner.
4.Adheres to attendance and punctuality requirements per hospital policy.  Provides proper notification for absences and tardiness.  Takes corrective action to prevent recurring absences or tardiness.


5.Uses time effectively and constructively. Does not abuse supplies, equipment, and service.
6.Observes all hospital and departmental policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, parking, breaks and other related policies).



Patient-Centered: Respectful of and responds to patients preferences, values and needs

a)    Understand, respects and displays sensitivity to culture, age and persons with disabilities.
b)    Compassionate and empathetic in any interaction with patient, family or peers.
c)    Communicate with patients, family, loved ones and peers in a positive way and in a way they understand.
d)    For direct patient care faculty only
                       i.        Encourage empowered patients by involving all in their care.
                      ii.        Provide both clinical and emotional care through a patient’s stay.
Explaining all things to patients and families in a way they can understand.


2.Accountability & Customer Focused
a)    Participates actively and positively affects the outcomes of customer service activities
b)    Involves family and friends. Ensuring family and loved ones are notified and involved.
c)    Take pride in the place of work and in one’s job every day. Ownership in one’s hospital.
3.Teamwork & Communication
a)    Committed to the “internal customer.”
                      i.        Positive, proactive, collaborative, helpful and caring to coworkers and colleagues.
                     ii.        Developing peer relationships that enable the work group to accomplish the daily workload within the allotted time frame and achieve departmental goals.
b)    Utilize respectful language, tone, body language and communication with patient, family, loved ones and peers. Communicate in a way they understand on the phone, in person, and all forms of interaction.
c)    Timely and meets deadlines both internally and externally
                       i.         Notification to Department manager/Director of potential problem or concerns. When faced with a problem or concern, is proactive by presenting suggested solutions at the time that the Department manager/Director is made aware of the problem or concern.
                      ii.        Effective and timely processing of customers’ requests according to hospital and departmental policies.
d)    Supports Patient Rights.
e)    Using written communication that is legible, timely and at a level based on the position specific requirements.
f)     Listening attentively to ensure effective two-way communication.
g)    Expressing and accepting feedback in a professional manner.
4.Privacy & Safety
a)    Observes dress code policy and wears hospital identification as required by our policies and procedures.
b)    Follow and abide by all privacy (HIPAA) regulations regarding patient information.
5.Attitude & Respect
a)    Being sensitive to customer’s emotions, thoughts and feelings by being culturally aware of their preferences and cultural norms.
b)    Leading by example by emphasizing and highlighting the positive details of a situation or behaviors of others. 
c)    Interacts with coworkers, other hospital staff, physicians, and the public in a courteous, professional and efficient manner.
d)   Establishes good rapport and working relationships with coworkers, other hospital staff, physicians and the public. Creating this rapport by exhibiting dependable, empathetic, trustworthy and compassionate behavior.
e)    Displays behavior that exhibits a commitment to providing the best quality care both clinical and emotionally to patients, family and peers.



1.Understands and abides by all departmental policies and procedures as well as the Codes of Ethics, HIPAA requirements and patient rights.

2.Complies with federal, state, local laws that govern business practices. Complies with all deemed agencies standards that apply to the position. 

3.Is knowledgeable and adheres to all deemed agency standards specific to the position.
4.Participates actively in ensuring that all state and federal rules and regulations are followed as they apply to this position. 

5.Conducts business in an ethical and trustworthy manner at all times when dealing with patients, visitors, physicians, and fellow employees.



1.Attends scheduled in-service and mandatory in-service.  Communicates ideas to supervisor for a safer layout of equipment, tools, and/or processes.

2.Follows standard precautions and transmission based precautions as shown by consistent use of appropriate personal protective equipment.

3.Adheres to procedures for the disposal of waste – household waste and biohazard waste as well as the proper disposal of sharps.

4.Uses proper body mechanics at all times.  Seeks assistance when necessary to move heavy objects or to transport/transfer a heavy patient.

5.Is knowledgeable in the hospital safety program and takes necessary steps to maintain a safe environment.  Adheres to safe work practices in order to prevent injuries and illnesses.

6.Is familiar with emergency codes and emergency preparedness procedures and understands his/her role in response to each of the emergency codes (Code Blue, Code Pink, Code Orange, Code Yellow, Code Gray, Code Silver, Code Purple, etc.)


7.Maintains the department in a neat, clean, and orderly manner, especially in own work area.
8.Eliminates or assists in eliminating any seen or known hazards in the workplace.  Reports any unsafe conditions to his or her immediate supervisor.

9.Demonstrates good safety habits and judgment by maintaining a safe environment at all times.
10.Complies with all hospital safety and injury prevention policies and regulations (seven Environment of Care plans and hospital safety policies and procedures).



1.Understands the Continuous Quality Improvement Process and applies it in performing everyday tasks/duties.   Active participant in Continuous Quality Improvement program by assisting in finding new and better ways of performing duties and responsibilities.


2.Understands performance improvement concepts and demonstrates understanding by:

a)    Defining performance improvement, and verbalizing at least one major goal of the performance improvement program within the hospital setting.

b)    Ability to describe a quality improvement problem solving process (e.g., PDCA) and how its use assists in reaching improving patient outcomes and/or organizational quality improvement goals.

c)    Able to verbalize at least one departmental or hospital wide improvement initiative that has occurred within the last 12 months.

3.Cooperates with others in the improvement of services offered at our institution. Continually makes recommendations that assist in the improvement of services.

4.Continually strives for self-improvement in areas of responsibility by attending continuing education classes. 



1. Bachelor’s Degree in Nursing strongly preferred

2. Minimum of 3 years in related field preferred.

Public speaking experience in both large and small groups, preferred.
Strong problem-solving, priority-setting, and decision-making skills.
5. Program planning and/or project management experience and evaluation strongly

Computer skills required
7. Critical thinking skills required. Must be autonomous and self-driven. Must be able to work well independently and with others.

Demonstrated competencies include: Costumer Focus, Problem-Solving, Strategy Development, Performance Reporting and Marketing.

We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: