Field Service Tech II - Life Support in Ontario, CA at Prime Healthcare

Date Posted: 10/15/2019

Job Snapshot

Job Description


The Field Service Tech II \u2013 Life Support provides specialty medical equipment services under supervision of BSI management. Duties include, but are not limited to, performing preventive maintenance inspections, installation support, testing, calibration, troubleshooting and maintenance on life support equipment such as; anesthesia, ventilators, defibrillators, etc. Secondary duties include providing equipment maintenance support on general medical equipment, as needed. This individual shall be competent in the use of all applicable test equipment and tools required in the performance of the duties. This individual contributes to department improvement and development by mentoring other Field Service Tech I and Field Service Engineer I. This individual builds and maintains positive relationships with customers. The Field Service Tech is the front line employee who is most visible to clinical staff utilizing the patient care equipment included in the Medical Equipment Management Program. Pride and professionalism, as well as technical expertise, must be exhibited at all times for the success of all concerned. Maintains a department "culture" that is patient-focused and participates in teamwork, quality, integrity and professional growth upholding the Prime Healthcare Mission and Vision at all times. Provides a positive representation of Bio-Medical Services, Inc. by integrating core values into job performance. Travel approximately 70% of the time.


Associate’s degree in Biomedical Engineering/Electrical Engineering or equivalent with a minimum of 5 years’ servicing Life Support medical equipment.

Ability to travel 70% of the time.

Knowledge of TJC, DNV, HFAP, CAP, NFPA, CMS, HIPAA, other applicable standards and regulations required.

High degree of self-motivation, commitment and integrity.

Must exhibit a positive attitude and willingness to learn.

Strong written and verbal communications skills

Strong computer skills (MS Office, Clinical applications, CMMS systems).

Ability to troubleshoot, read schematics and/or blue prints.

Knowledge of principles and practices of electronics and biomedical engineering technology as applied to the calibration and repair of biomedical equipment.

OEM training certificates in specialty medical equipment preferred.

Field related technical certifications (like A+, CBET, CRES or CLES) preferred.

Valid driver’s license required.

Ability to travel 70% of the time.


Performs preventive maintenance inspections, scheduled maintenance, electrical safety inspections, and operation verification procedures on complex and intricate specialty biomedical equipment.

Performs repair, support install, and calibrates complex and intricate specialty biomedical equipment.

Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns.

Performs Incoming Inspections to maintain a complete and accurate inventory of specialty medical devices, including trial and evaluation, rental, and loaner equipment in addition to permanently assigned equipment inventory.

Responsible for ensuring all service documentation is complete, accurate and timely entered into the BSI work order management system.

Maintains biomedical expertise by attending ongoing training/education/in-service by assigned supervisor and/or OEM.

Supervises and documents activities of sub-contractors, vendors and outside service technicians to ensure proper service delivery.

Provides alternate solution to supervisor for critical and complex issues. Assists in decision making prior to implementation.

Provides mentoring and guidance to Field Service Tech I and Field Service Engineer I, as applicable under the direction of Field Service Manager.

Adheres to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures.

Participates in special projects as assigned.

Exhibits positive and proactive customer service skills.

Serves as a technical advisor to the clinical staff for the safe operation and proper use of medical equipment.



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