EHP Customer Service Director - PHMI EE Benefits in Ontario, CA at Prime Healthcare

Date Posted: 4/3/2021

Job Snapshot

Job Description

Responsibilities The EHP Customer Service Director is responsible for providing leadership and managing daily operations of the Employee Health Plans customer service call center, performing analysis of call center data to improve processes, maximize efficiency and customer satisfaction by allocating resources effectively, as well as proactively monitoring organizational performance as it relates to service provided to members and providers. The Director performs continuous development and engagement of staff to foster a customer-focused, compassionate, high-performing customer service team.



Required qualifications:

  1. Minimum BA/BS degree or ten (10) years of applicable professional experience.
  2. A minimum of 5 years’ experience in a Supervisory/Management-level role within a Health Plan, a large IPA or a TPA
  3. Must be knowledgeable with call center industry standards and metrics
  4. Experience handling a high call volume in a professional and courteous manner
  5. Demonstrated experience in Microsoft Office Windows
  6. Ability to promote a member-focused, problem solving 
Preferred qualifications:

  1. Working knowledge of self-funded medical plans and/or Managed Care plans
We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: