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Customer Service Representative in Denville, NJ at Prime Healthcare Services Inc

Date Posted: 6/13/2019

Job Snapshot

Job Description

Overview

The Customer Service Representative is a high level customer service position that is one of the first lines of communication within the department. The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner. The Customer Service Representative is responsible for answering phones in order to process requests. The Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.
Responsibilities

1. Receive equipment requests via phone and fax and process in a timely, efficient manner as appropriate.
2. Coordinate delivery times with patient/family, and schedule deliveries, pick-up, and service by priority.
3. Ability to work under pressure and meet deadlines
4. Work successfully with both federal and state regulatory agencies to maintain department compliance.
5. Greets, Assists and directs calls appropriately.
6. Assists in special projects as assigned by Supervisor/Manager.
7. Utilizes paging system as directed and in a clear professional manner.
8. Adhere to all safety and security policies and procedures
9. Generate delivery, pick-up, and service tickets
10. Complete daily data entry of delivery, pick-up, service and equipment maintenance results.
11. Generate equipment tracking and patient status report
12. Complete data entry of received oxygen orders.
13. Accurately and consistently communicates with co-workers and other departments as needed.
14. Demonstrates good judgment in transferring calls or finding someone to assist immediately.
15. Consistently projects positive professional image through appearance and behavior.
16. Attends and participates in department meetings.
17. Performs all other duties as assigned or required.
Qualifications

1. High School Diploma or Equivalent.

2. Needs to be able to speak Spanish fluently
3. Previous Customer Service or Medical Office experience preferred.
4. Intermediate Computer skills
5. Experience with Microsoft office –intranet and word documents.
6. Ability to effectively communicate in English both orally and in writing.

 

We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics.  If you need special accommodation for the application process, please contact Human Resources.  EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf